Refund Policy

We want you to be completely satisfied with your purchase.

Return Eligibility

Items may be returned within 30 days of delivery if they:

* Are unused and in their original condition.
* Include all original packaging, tags, and accessories.
* Are not listed as non-returnable items.

Non-Returnable Items

The following items cannot be returned:

* Gift cards
* Personalized or custom-made products
* Clearance or final sale items
* Perishable goods (if applicable)

Return Process

To initiate a return:

1. Contact our customer support team at jodaelelegance@yahoo.com
2. Provide your order number and reason for return.
3. Follow the return instructions provided by our team.

Return Shipping Costs

* Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
* We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

* Approved refunds will be processed to the original payment method within 5–10 business days.
* Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photos of the item to help resolve the issue quickly.

Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped. Contact us to arrange an exchange.

Contact Us

If you have any questions about our Shipping & Return Policy, please contact us:

Email: Jodaelelegance@yahoo.com